Return, Refund & Cancellation Policy | Athirupa Enterprise

1. General

1.1 Athirupa Enterprise, having its registered office at #5-2-27, Krishnamani & Sons, Hyderbasti, Secunderabad, Telangana – 500003, India (“Athirupa Enterprise”, “Athirupa”, “we”, “us” or “our”), operates Athirupa.com (the “Website” or “Platform”), through which products and services (“Products”) are offered for sale.

1.2 “User”, “you” or “your” refers to any person who accesses, browses, purchases from, or otherwise uses the Platform.

1.3 We strive to provide a seamless customer experience throughout the purchase, cancellation, return and refund process. This Return, Refund & Cancellation Policy (“Policy”), together with our Terms & Conditions, governs all requests relating to order cancellation, product returns and refunds.

2. Acceptance & Applicability

2.1 By accessing the Platform or placing an order, you acknowledge that you have read, understood and agreed to this Policy.

2.2 If you do not agree with this Policy, please do not place an order through the Platform.

2.3 Athirupa Enterprise reserves the right to amend or update this Policy from time to time. The Policy applicable at the time of your purchase shall govern your order.

3. Order Cancellation

3.1 Cancellation Before Dispatch
Orders may be cancelled at any time before the Product is dispatched.

3.2 Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be guaranteed. You may contact our Customer Support Team, and we will make reasonable efforts to stop the delivery. If delivery is attempted, you may refuse to accept the shipment.

3.3 How to Cancel
Cancellation requests may be submitted through the My Orders section, by contacting Customer Support, or through any other cancellation method made available by Athirupa.

3.4 Refund for Cancelled Orders
For prepaid orders, the refund process will be initiated within 24 hours of cancellation confirmation. The actual credit time may vary depending on the payment method and financial institution.

4. Returns & Refunds

4.1 Return Period
Eligible Products may be returned within 2 days of delivery, subject to the conditions stated in this Policy.

4.2 Non-Eligible Returns
Returns will not be accepted for:

• Products ordered incorrectly by the customer, including the wrong model, colour, size or variant.
• Products that have been used, altered, damaged or mishandled after delivery.
• Products where the reported issue does not qualify as a manufacturing defect, transit damage or non-compliance with the order.
• Products that are otherwise excluded from return eligibility as specified on the Product page or at the time of purchase.

4.3 Tampered or Damaged Packaging
All orders are securely packed. Customers are advised to inspect the package before accepting delivery.

Do not accept a shipment if the outer packaging is visibly damaged, opened or tampered with. Acceptance of a visibly damaged or tampered package may affect eligibility for claims relating to physical damage, missing items or incorrect Products.

4.4 Reporting a Damaged, Defective or Incorrect Product
Any damage, defect, missing item or incorrect Product must be reported to Athirupa Customer Support as soon as possible and within the applicable return period.

Customers may be required to provide:

• Clear photographs of the Product.
• Photographs of the outer and inner packaging.
• A video demonstrating the reported issue, where applicable.
• Any other information reasonably required to verify the claim.

4.5 Verification & Approval
All return requests are subject to verification by Athirupa. We may assess whether the reported damage, defect or non-compliance is genuine and attributable to the Product or delivery process.

Based on the verification, Athirupa may approve, reject or provide an appropriate resolution for the claim.

4.6 Return Resolution
Depending on the nature of the issue and the verification outcome, Athirupa may, at its discretion:

• Arrange a replacement;
• Repair the Product, where feasible;
• Approve a refund; or
• Provide another appropriate resolution.

5. Refund Processing

5.1 Once a return has been approved and the Product has been verified, the eligible refund will generally be processed within 7–10 business days.

5.2 Refunds will normally be credited to the original payment method used for the purchase.

5.3 For Cash on Delivery (COD) orders, refunds will be transferred to the bank account details provided and verified by the customer.

5.4 After Athirupa initiates the refund, additional processing time may be required by the customer's bank, payment gateway or financial institution. Athirupa shall not be responsible for delays caused by such third-party payment providers.

5.5 If a refund has not been credited within the expected timeframe, please contact our Customer Support Team with your order details, and we will assist you.

6. Important Conditions

• Products must be returned in the condition in which they were received, along with the original packaging and applicable accessories.
• Returns are subject to verification and approval by Athirupa.
• A return request does not automatically guarantee approval of a refund.
• Any damage resulting from improper handling, installation, storage or use by the customer may not qualify for a return or refund.
• Product-specific return conditions, if stated on the Product page, shall also apply.

7. Customer Support

For cancellation requests, return claims, refund enquiries or other concerns, please contact us:

Phone: +91-9014099339
Email: Contactus@athirupa.com
Website: Athirupa.com

Athirupa Enterprise
#5-2-27, Krishnamani & Sons,
Hyderbasti, Secunderabad,
Telangana – 500003, India.